Returns

To return an Anagi Embroidery and Screen Printing product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at [email protected]  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number must be enclosed in the return parcel.

What can be returned: Items that are plain or unpersonalised can be returned. All returns must be in suitable packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

PLEASE NOTE: Items that have been embroidered or printed with your own logo(s) or designs unless we are at fault cannot be returned. If in doubt please contact us.

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in suitable packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

PLEASE NOTE: Items that have been embroidered or printed with your own logo(s) or designs unless we are at fault cannot be returned. If in doubt please contact us.

Returns for refund: Plain or unpersonalised items can be returned for a refund within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

Anagi Embroidery Limited – Returns
Unit 2, Nevendon Industrial Estate, Harvey Road,
Basildon
Essex SS13 1DA
United Kingdom